Shipping policies
When it comes to shipping, we at Lee Luxe Shoes understand the importance of timely and reliable delivery. Our shipping policies are designed to ensure that your order arrives at your doorstep in perfect condition and within the specified timeframe.
1. Shipping Methods: We offer various shipping methods to cater to your needs. Whether you prefer standard shipping, express delivery, or international shipping, we have you covered. You can select your preferred shipping method during the checkout process.
2. Processing Time: Once your order is placed, our team works diligently to process and prepare it for shipment. Our standard processing time is 1-2 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.
3. Shipping Time: The shipping time depends on the shipping method you choose and your location. Our standard shipping typically takes 3-5 business days within South Africa. For express delivery, you can expect your order to arrive within 1-2 business days. International shipping times may vary depending on the destination.
4. Shipping Costs: We strive to offer competitive shipping rates while ensuring the safe and secure delivery of your order. With standard shipping rate of R99
5. Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate its arrival date. Please note that tracking information may take up to 24 hours to be updated in the system.
6. Shipping Restrictions: While we strive to provide worldwide shipping, there may be certain restrictions on specific products or destinations due to legal or logistical reasons. If your order is affected by any shipping restrictions, our customer support team will reach out to you to discuss alternative options.
7. Shipping Insurance: To ensure the safety of your order during transit, we offer shipping insurance at an additional cost. This optional insurance provides coverage for any potential damages or losses that may occur during shipping. If you wish to add shipping insurance to your order, please contact our customer support team before finalizing your purchase.
At Lee Luxe Shoes, we are committed to providing exceptional customer service, and that includes a seamless shipping experience. If you have any questions or concerns regarding our shipping policies, please don't hesitate to reach out to our friendly customer support team. We are here to assist you every step of the way.